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GM Introduces Amazon Alexa For The First Time In Mexico

And the new 2021 Buick Envision is the first model to get it.
By |February 6th, 2021|Amazon Alexa, Article Type, Buick, Business, Cadillac, Chevrolet, Customer Experience, Customer Service, Division, GMC, GMNA, Launch, Market, Marketing, Mexico, News, North America, Technologies|Comments Off on GM Introduces Amazon Alexa For The First Time In Mexico|

GM Brands Rank Low In Overall Brand Satisfaction

Tesla and Lincoln topped the list.
By |February 5th, 2021|Article Type, Buick, Business, Cadillac, Chevrolet, Consumer Reports, Customer Satisfaction, Customer Service, GMC, News, Study|Comments Off on GM Brands Rank Low In Overall Brand Satisfaction|

GM Brands Rank Low In Overall Brand Satisfaction

Tesla and Lincoln topped the list.
By |February 5th, 2021|Article Type, Buick, Business, Cadillac, Chevrolet, Consumer Reports, Customer Satisfaction, Customer Service, GMC, News, Study|Comments Off on GM Brands Rank Low In Overall Brand Satisfaction|

Chevy Trax One Of The Least Satisfying Vehicles To Drive, According To Survey

Some owners also had complaints about the Blazer and Bolt EV.

GM Vehicle Tracking Just Got A Lot Better

Dealers now have greater access to order information.
By |January 23rd, 2021|Article Type, Business, Customer Service, Dealers, Exclusive, GMA Special, News, Order, Sales|Comments Off on GM Vehicle Tracking Just Got A Lot Better|

Chevy Bolt EV Ranks Second In J.D. Power’s New Electric Vehicle Experience Study

Narrowly losing out to the Kia Niro EV.

How An AI Chat Bot Is Helping GM Financial Weather The Pandemic

The chat bot takes some workload off the shoulder's of human customer service reps at GM Financial.
By |January 15th, 2021|Article Type, Business, COVID-19, Customer Care, Customer Experience, Customer Satisfaction, Customer Service, Disasters, Financial, News|Comments Off on How An AI Chat Bot Is Helping GM Financial Weather The Pandemic|

GM Brands Rank Mid-Pack In J.D. Power 2021 U.S. Manufacturer Website Evaluation Study

For OEMs, having an easy-to-navigate website is more important than ever amid the COVID-19 pandemic.

Cadillac’s Customer Experience Should Be Improved, Says VP

As technology improves, so should the buying process.
By |January 8th, 2021|Article Type, Business, Cadillac, Customer Experience, Customer Service, Dealers, Mahmoud Samara, News, People, Sales, Shop Click Drive|Comments Off on Cadillac’s Customer Experience Should Be Improved, Says VP|