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    Holden Announces 7-Year Warranty Offer Through The End Of 2017

Holden Announces 7-Year Warranty Offer Through The End Of 2017

The warranty is applicable to every single Holden on sale, plus the upcoming Holden Equinox.
By |October 3rd, 2017|Article Type, Australia, Business, Customer, Customer Care, Customer Service, Holden, Market, News, Oceania, Quality, Retail|Comments Off on Holden Announces 7-Year Warranty Offer Through The End Of 2017|

Holden Confesses To Misleading Customers Over Repair Rights

Holden breached consumer law under the Australian Competition and Consumer Commission.
By |August 3rd, 2017|Article Type, Australia, Business, Controversy, Customer Experience, Customer Service, Holden, Legal, Market, News, Oceania, Quality, Reliability, Report, Reported Problem|Comments Off on Holden Confesses To Misleading Customers Over Repair Rights|

GM Announces Collision Certification Program Coming In 2018

The program will add standards for pre- and post-repair scanning, calibration and more.
By |July 31st, 2017|Article Type, Business, Customer, Customer Satisfaction, Customer Service, Dealers, Maintenance, News, Retail, Service|Comments Off on GM Announces Collision Certification Program Coming In 2018|

Cadillac Works To Revitalize Customer Experience

The brand says great products are important, but an impeccable customer experience holds just as much weight.
By |July 19th, 2017|Article Type, Branding, Business, Cadillac, Customer Experience, Customer Service, Market Research, Marketing, News, Report|Comments Off on Cadillac Works To Revitalize Customer Experience|
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    Report: GM May Task Mahindra With Providing After-Sales Support In India

Report: GM May Task Mahindra With Providing After-Sales Support In India

GM will exit the Indian market, but continue to build cars there.
By |May 26th, 2017|Article Type, Asia, Business, Chevrolet, Customer Care, Customer Service, India, Market, News, Partnerships, Report|Comments Off on Report: GM May Task Mahindra With Providing After-Sales Support In India|
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    GM Earns Top Honors In Customer Loyalty For Second Consecutive Year

GM Earns Top Honors In Customer Loyalty For Second Consecutive Year

For the second consecutive year, GM had the highest overall customer loyalty as a company.
By |January 11th, 2017|Article Type, Auto shows, Awards, Business, Customer, Customer Loyalty, Customer Service, News, North American International Auto Show, Retail|Comments Off on GM Earns Top Honors In Customer Loyalty For Second Consecutive Year|
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    Morrissey Pens Letter To GM Asking For Vegan Leather Option On Vehicles

Morrissey Pens Letter To GM Asking For Vegan Leather Option On Vehicles

The performer is an activist for PETA and its campaign to help curb leather production.
By |November 25th, 2016|Article Type, Bolt EV, Business, Chevrolet, Customer Satisfaction, Customer Service, Engineering & Technology, Green, Mary Barra, Materials, News, People, Recycling, Report, Research And Development, Volt|Comments Off on Morrissey Pens Letter To GM Asking For Vegan Leather Option On Vehicles|
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    Buick Ranked Number One On JD Power Sales Satisfaction Index

Buick Ranked Number One On JD Power Sales Satisfaction Index

Following the brand's number three spot on Consumer Reports' reliability survey.
By |November 11th, 2016|Article Type, Awards, Buick, Business, Customer, Customer Experience, Customer Service, Market, News, North America, Retail, USA|Comments Off on Buick Ranked Number One On JD Power Sales Satisfaction Index|
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    Holden Loaning Cars To Those Who Lost Cars In Adeleaide Hills Bushfires

Holden Loaning Cars To Those Who Lost Cars In Adeleaide Hills Bushfires

Bushfires have swept the Adeleaide Hills region of South Australia as of late.
By |January 7th, 2015|Australia, Business, Culture, Customer, Customer Service, Holden, Market, News, Oceania|Comments Off on Holden Loaning Cars To Those Who Lost Cars In Adeleaide Hills Bushfires|
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    GM Recalls 83,572 Pickup Trucks, SUVs Over Ignition Lock Actuator

GM Recalls 83,572 Pickup Trucks, SUVs Over Ignition Lock Actuator

The actuator has an outer diameter than exceeds specifications.
By |January 2nd, 2015|Alan Adler, Avalanche, Business, Cadillac, Chevrolet, Customer Service, Development, Escalade, Escalade ESV, Escalade EXT, GMC, News, NHTSA, Organizations, People, Quality, Recall, Sierra, Suburban, Tahoe, Yukon, Yukon XL|Comments Off on GM Recalls 83,572 Pickup Trucks, SUVs Over Ignition Lock Actuator|