Holden Confesses To Misleading Customers Over Repair Rights

Holden breached consumer law under the Australian Competition and Consumer Commission.
By |August 3rd, 2017|Article Type, Australia, Business, Controversy, Customer Experience, Customer Service, Holden, Legal, Market, News, Oceania, Quality, Reliability, Report, Reported Problem|Comments Off on Holden Confesses To Misleading Customers Over Repair Rights|

Cadillac Works To Revitalize Customer Experience

The brand says great products are important, but an impeccable customer experience holds just as much weight.
By |July 19th, 2017|Article Type, Branding, Business, Cadillac, Customer Experience, Customer Service, Market Research, Marketing, News, Report|Comments Off on Cadillac Works To Revitalize Customer Experience|
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    Buick Ranked Number One On JD Power Sales Satisfaction Index

Buick Ranked Number One On JD Power Sales Satisfaction Index

Following the brand's number three spot on Consumer Reports' reliability survey.
By |November 11th, 2016|Article Type, Awards, Buick, Business, Customer, Customer Experience, Customer Service, Market, News, North America, Retail, USA|Comments Off on Buick Ranked Number One On JD Power Sales Satisfaction Index|
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    2015 Corvette Z06 Experiences Engine Failure After Only 891 Miles

2015 Corvette Z06 Experiences Engine Failure After Only 891 Miles

A moment of silence, please.
By |December 31st, 2014|Business, C7, C7 Z06, Car Culture, Corvette, Customer, Customer Experience, Customer Satisfaction, Customer Service, Fun Stuff, Individual, News|Comments Off on 2015 Corvette Z06 Experiences Engine Failure After Only 891 Miles|

GM Forced To Recall Some Cadillac Escalades In China

Thankfully, the state-mandated recall affects very few units.
By |December 30th, 2014|Asia, Breaking, Business, Cadillac, China, Chrysler, Competition, Customer Experience, Customer Service, Escalade, GMA Special, Legal, Market, New GM, News, Parts, Quality, Recall, VW|Comments Off on GM Forced To Recall Some Cadillac Escalades In China|

OnStar Santa Tracker Back For The Sixth Consecutive Year

Track Santa's whereabouts this year using OnStar's "Santa Tracker."
By |December 18th, 2014|Business, Culture, Customer, Customer Experience, Customer Service, Fun Stuff, Holiday, News, OnStar|Comments Off on OnStar Santa Tracker Back For The Sixth Consecutive Year|

GM Dealers Taking On More Loaner Vehicles

General Motors has expanded their Courtesy Transportation Program to get more dealership customers into GM loaner vehicles - and away from other marques.
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    GM India Trying To Gain Traction With “Chevrolet Blockbuster” Offers

GM India Trying To Gain Traction With “Chevrolet Blockbuster” Offers

Sales were down for GM India in October, 2014. Chevrolet is hoping these bonuses and discounts will help.
By |December 6th, 2014|Asia, Business, Chevrolet, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Service, Expansion, Incentives, India, Maintenance, Market, Market Share, Marketing, New GM, News, Promotion, Retention, Sales, Service, Value|Comments Off on GM India Trying To Gain Traction With “Chevrolet Blockbuster” Offers|
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    General Motors Executives Enter Social Media Fray For Feedback

General Motors Executives Enter Social Media Fray For Feedback

Whether you complain on Twitter or to the NHTSA, GM will hear it.
By |November 25th, 2014|Business, Customer, Customer Experience, Customer Satisfaction, Customer Service, Daniel Ammann, Feedback, Individual, Mary Barra, News, People|Comments Off on General Motors Executives Enter Social Media Fray For Feedback|
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    Holden Launches First Ever Customer Council And VIP Experience

Holden Launches First Ever Customer Council And VIP Experience

Especially loyal Holden followers will now give the company feedback on its cars.
By |November 21st, 2014|Business, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Service, Decisions, Feedback, Holden, News|Comments Off on Holden Launches First Ever Customer Council And VIP Experience|